Privacy policy

Kene Fire Safety · Last updated March 2026

Kene Fire Safety (we, us, our) respects your privacy. This policy explains how we collect, use, store, and protect personal information when you use www.kenefs.co.uk or engage our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

The data controller responsible for your personal data is Kene Fire Safety. For any questions about this policy or your data rights, contact us at sales@kenefs.co.uk.

What information we collect

We may process the following categories of personal data, depending on how you interact with us:

  • Contact and identity data — for example name, email address, telephone number, and the organisation you represent, when you contact us by email or otherwise get in touch.
  • Enquiry and communication content — the details you provide about your premises, services requested, and other information you choose to include in messages.
  • Technical data — limited information such as IP address, browser type, and device type, which may be collected automatically by standard web server logs or hosting infrastructure when you visit the site.

We do not intentionally collect special category (sensitive) personal data through this website. If you include such information in a free-text message, we will treat it only for the purpose of responding to your enquiry and in line with this policy.

How we use your information

We use personal data for purposes including:

  • responding to enquiries and providing quotations;
  • delivering fire risk assessments, fire door inspections, and related consultancy;
  • managing client relationships, billing, and professional obligations;
  • improving our website and understanding how it is used (where permitted);
  • complying with legal, regulatory, and professional requirements (including record-keeping).

Lawful bases for processing

We process personal data only where we have a lawful basis under UK GDPR. Typically this includes: performance of a contract or steps taken at your request before a contract; legitimate interests (such as operating our business and responding to enquiries), where these are not overridden by your rights; and where required, legal obligation. Where we rely on consent (for example for certain marketing communications), we will make that clear and you may withdraw consent at any time.

Cookies and similar technologies

This website is designed to use minimal tracking. Essential cookies may be used where necessary for the site to function. If we introduce optional analytics or similar tools, we will update this policy and, where required, seek your consent before non-essential cookies are set.

When you respond to the cookie banner, we store your choice in your browser’s local storage (not a HTTP cookie) so we do not show the banner again until you clear site data for this website. You can change your mind at any time by clearing storage for www.kenefs.co.uk in your browser settings.

Sharing your information

We do not sell your personal data. We may share information with trusted third parties only where necessary — for example hosting or email providers that process data on our behalf under appropriate agreements, professional advisers, or public authorities when the law requires it. Such parties are expected to handle data securely and only for the purposes we specify.

International transfers

Your data is primarily processed in the United Kingdom. If we ever need to transfer personal data outside the UK, we will ensure appropriate safeguards (such as approved standard contractual clauses) are in place where required by law.

How long we keep data

We retain personal data only for as long as necessary for the purposes set out above, including to satisfy legal, accounting, or reporting requirements. Retention periods depend on the nature of the data and whether an ongoing client relationship exists; some records may be held for several years where professional or statutory retention applies.

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage you not to send unnecessary sensitive data by unsecured channels.

Your rights

Under UK data protection law you may have the right to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request erasure, restriction, or objection to certain processing in defined circumstances;
  • data portability where processing is automated and based on contract or consent;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with the ICO (see below).

To exercise these rights, contact sales@kenefs.co.uk. We may need to verify your identity before fulfilling certain requests.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk).

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will change when we do so. We encourage you to review this page periodically. Continued use of the site after changes constitutes acceptance of the updated policy where the law allows.

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